Guide For Your First Visit To Alliance Ordering System

Alliance Game Distributors Retailer Ordering Website

Alliance is proud to announce that the launch of our new and improved retailer website is here! The site is operational now, orders you place are live, and you will be able to see current inventory. You'll need to create an account to log in and use the site, which can be done by following a few steps listed below:


1) Click on Retailer Login.


2) On Retailer login screen click link for ‘Get a Password’.


3) Enter your account number and the e-mail address associated with your account.


4) Your unique login usernames can only contain letters, numbers _ and -, no spaces and must be at least 5 characters long.


5) An e-mail will be sent to you with your initial password.


6) Return to the login screen and use this password to access the website.  You will immediately be prompted to change your password.


7) Once you have logged onto the website on the right hand side of the screen about ¼ of the way down there will be a link to access the site manual and FAQ.


8) The site has been designed to allow you to create usernames for your staff with options for you to choose their permission levels.  This can be done through the ‘My Account Details’ section.


If you encounter any technical problems or have suggestions please contact Technical Support.

Job Opportunities
Open Positions with Alliance


General Manager - Alliance Southwest (Austin, Texas)

Sales Trainee (Alliance East - Pikesville, Maryland)

To apply for any of the open positions listed here, please forward resume and salary requirements to, or mail to: 

Human Resources Department
Diamond Comic Distributors, Inc.
10150 York Road
Suite 300
Hunt Valley, MD  21030

DATEJune 2019

POSITIONGeneral Manager


LOCATIONAlliance Southwest – Austin, TX


The General Manager is responsible for the operation of a busy distribution center.  Working closely with Alliance Game Distributors’ Vice-President of Operations, the General Manager will direct the effective and efficient operation of the warehouse, leading to a successful distribution center which fulfills the needs of the customers, maintains its profitability, and provides a safe work environment for all employees.


Leadership and Direction

  • Set the example for quality and quantity of work
  • Set the example for the working relationship of Alliance employees and customers
  • Ensure that the overall direction and focus are understood by all
  • Ensure that all employees communicate, coordinate, and cooperate
  • Participate in weekly operations meetings with other GMs to share knowledge, offer feedback, and engage with peers
  • Minimize order carry-over
  • Subscribe to, administer, and encourage the “Hands On” philosophy of Management
  • Understand and ensure profit maximization

Organization and Management

  • Organize the location and departments
  • Ensure that all duties and responsibilities are assigned and supervised
  • Ensure that the daily flow of work moves smoothly
  • Ensure that all departments work together to achieve common tasks
  • Ensure that any necessary external coordination is completed
  • Ensure that all employees are adequately supervised
  • Supervise departments heads and leads; ensure that all employees are held accountable for performance, attendance, conduct

Staffing and Training

  • Minimize employee turnover through proper staffing and training
  • Staff the location, and schedule employees appropriately to accommodate the needs of the location and the amount of business, re-evaluate on a daily or weekly basis as needed
  • Ensure that all employees are trained appropriately, and that training is documented accordingly
  • Develop employees for further responsibilities and positions
  • Cross train employees to achieve a flexible staff

Information and Reports

  • Gather and review all information necessary to judge the performance of the location
  • Use objective information to manage departments and individuals
  • Communicate the performance of the location, departments, and individuals
  • Ensure that all necessary reports are completed and received in a timely manner

Shipping and Receiving

  • Ensure that orders are picked, packed, and shipped correctly and in a timely manner
  • Maintain warehouse and product shelves
  • Ensure that incoming product is received and documented correctly
  • Maintain UPS computer and updates
  • Maintain the integrity of the physical location, computer system, and phone system
  • Coordinate with shippers for special shipments and negotiate applicable terms

Inventory Management

  • Ensure that incoming deliveries are checked in properly and in a timely manner
  • Ensure that incoming deliveries are received into the computer system in a proper and timely manner
  • Ensure that incoming deliveries are assigned the proper aisle and bin locations in a timely manner
  • Daily inventory audits
  • Ensure that discrepancies, damages, and defective product are reported in a timely manner


  • Coordinates office supply needs
  • Oversees maintenance agreements for office equipment and materials, building safety items, and machinery and vehicles
  • Responsible for researching, activating, and completing special projects as needed
  • All other duties as assigned


  • High School Diploma required, college degree preferred
  • Previous warehouse management experience required
  • Working knowledge of MS Excel, Word and Outlook
  • Ability to learn proprietary software and programming
  • Professional appearance and demeanor
  • Strong organizational skills are a must
  • Strong leadership qualities are a must


LOCATION: (Alliance East) Pikesville, Maryland

DATE:  May, 2019

POSITION TITLE:  Sales Trainee

DEPT:  Sales



The Sales Trainee is responsible for developing new business and reactivating old accounts.  Once the account base develops to a certain volume this position will be changed to a full account representative position.


  • Pursue leads to open new accounts
  • Contact inactive accounts and attempt to reactivate them
  • Maintain their territory of stores by selling new releases and restocks on at least a weekly basis
  • Aggressively get preorders from accounts using Game Trade Magazine and other more targeted efforts
  • Develop strong relationships and earn the loyalty and trust of customers
  • Maintain the appropriate documentation about each account
  • Assist the Credit and Collection Department in maintaining the financial health of customers’ accounts
  • Use whatever means are necessary to ease the flow of communication between Alliance and their customers in order to more efficiently serve customers
  • Maintain a clean and organized work station/environment
  • Provide backup support for Receptionist if necessary
  • All other duties as assigned


  • High school degree or equivalent, some college preferred
  • Computer literacy, data entry, and typing skills required (Windows and MS office preferred)
  • Pleasant phone manners and strong phone presence required
  • Attention to detail and good organization and communication skills a must
  • Knowledge of, or ability to learn, product lines
  • Must be able to perform well under pressure
  • Must have reliable transportation